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- If you order before 16:00h and all ordered products are in stock, you order will be sent the same day.
- Return your product within 14 days and get your money back
- Free shipping for repairs and replacement under warranty
- EU companies don't pay VAT
Read the full details and conditions of our services below. If the information you are looking for is not listed on this page, you can contact us anytime.
Warranty
The warranty period is often listed on the product page. Most products have either one, two or three years warranty. Accessories often have only 6 months to one year warranty. Within the warranty period, the product can be returned to us for replacement or repairs for free. If you would like to know the warranty of a specific product, or if your product is broken, contact us. If a product is broken, we will first analyze and discuss the defect over e-mail with you, this prevents unnecessary returns.
You are responsible to package the item carefully with an outer box and lots of material to absorb the shocks of transportation. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
If you send us a product which is not defect under warranty, you will have to pay €25 handling cost and the shipping costs to send the item back to you.
Taxes and duties
All prices on our website are listed excluding VAT. The table below lists whether you have to pay VAT or duty.
| Destination | Customer | VAT and duty | Minimum order amount |
|---|---|---|---|
| EU country | Commercial | You pay 0% VAT and the shipment is free of duty. Enter a valid EU VAT id on checkout. | N/A * |
| Private | You only pay 17 - 25% VAT to us. The shipment is free of duty. | N/A * | |
| Outside EU Conditions |
All | We charge you 0% VAT. Duties and local VAT will be collected by customs. | € 500 outside EU. Please contact us for a quotation. |
| The Netherlands | All | We charge you 21% VAT. | N/A |
* For Cyprus the same conditions hold as countries outside EU.
Shipping cost and information
Shipping cost depends on the destination country. Use the tool below to calculate the shipping costs to your destination. Feel free to contact us for rates to other countries.
Listed shipping rates don't include VAT. To remote areas like islands we may charge an additional fee.
Calculate your shipping costs
Is your destination not listed in our shipping cost estimator? Please contact us with your order.
Delivery time and tracking
When all ordered products are in stock and you order before 16:00 CET (Germany, Spain, Norway, etc..) your order will be sent the same day. We don't send orders on holidays, Saturday or Sunday. We send you an e-mail with tracking information, so you can track where your parcel is while it is on the way.
Refund policy
Private customers can return purchased products within 14 days for a full refund, providing:
- The item is complete with all accessories, manuals, warranty cards, etc. and all are in new condition.
- The item is in the original packaging. The packaging is in new condition.
- Software, batteries and consumables are not refunded.
When you return an item you are responsible to return the item in good condition. Make sure the item is carefully packaged with an outer box and lots of material to absorb the shocks of transportation. Insurance is highly recommended. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
When we receive the product we will check it for damage. If the product is in new condition, the full unit price will be reimbursed within 7 days.
Payment
Orders can be paid for with credit card, Paypal, iDeal, Mister Cash and Sofort Banking. You can also use a regular bank transfer to pay for your order. PayPal is only available for customers from countries with the Euro (€) as currency.
