Customer Service

  • If you order before 16:00h and all ordered products are in stock, you order will be sent the same day.
  • EU companies don't pay VAT

Read the full details and conditions of our services below. If the information you are looking for is not listed on this page, you can contact us anytime.

Warranty

The warranty period is often listed on the product page. Most products have either one, two or three years warranty. Accessories often have only 6 months to one year warranty. Within the warranty period, the product can be returned to us for replacement or repairs for free. If you would like to know the warranty of a specific product, or if your product is broken, contact us. If a product is broken, we will first analyze and discuss the defect over e-mail with you, this prevents unnecessary returns.

You are responsible to package the item carefully with an outer box and lots of material to absorb the shocks of transportation. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.

If you send us a product which is not defect under warranty, you will have to pay €25 handling cost and the shipping costs to send the item back to you.

Taxes and duties

All prices on our website are listed excluding VAT. The table below lists whether you have to pay VAT or duty.

Destination Customer VAT and duty
EU country Commercial You pay 0% VAT and the shipment is free of duty. Enter a valid EU VAT id on checkout. You pay to us the total amount.
Private You only pay 17 - 25% VAT to us. The shipment is free of duty. You pay to us the total amount.
Outside EU
Conditions		 All We charge you 0% VAT. Duties and local VAT will be collected by customs.
The Netherlands All We charge you 21% VAT. You pay to us the total amount.

Shipping cost and information

Shipping cost depends on the destination country. Use the tool below to calculate the shipping costs to your destination. Feel free to contact us for rates to other countries.

Listed shipping rates don't include VAT. To remote areas like islands we may charge an additional fee.

Calculate your shipping costs

Enter your destination to calculate the shipping costs.

* Required Fields

If the calculator returns no rates, please add a product to your cart and try again. Is your destination not listed in our shipping cost estimator? Please contact us with your order.

Delivery time and tracking

When all ordered products are in stock and you order before 16:00 CET (Germany, Spain, Norway, etc..) your order will be sent the same day. We don't send orders on holidays, Saturday or Sunday. We send you an e-mail with tracking information, so you can track where your parcel is while it is on the way.

Refund policy

Private customers can return purchased products within 14 days for a full refund, providing:

  • The item is complete with all accessories, manuals, warranty cards, etc. and all are in new condition.
  • The item is in the original packaging. The packaging is in new condition.
  • Software, batteries and consumables are not refunded.

When you return an item you are responsible to return the item in good condition. Make sure the item is carefully packaged with an outer box and lots of material to absorb the shocks of transportation. Insurance is highly recommended. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.

When we receive the product we will check it for damage. If the product is in new condition, the full unit price will be reimbursed within 7 days.

Payment

Orders can be paid for with credit card, Paypal, iDeal, Mister Cash and Sofort Banking. You can also use a regular bank transfer to pay for your order. PayPal is only available for customers from EU/ EEA countries.

Delivery outside the EU

We send packages with UPS Standard or UPS Express Saver to countries outside of the EU. Shipping costs are calculated automatically at checkout, based on weight, dimensions and destination. For countries with 110V mains it is important to consider that most, but not all of our products work at 110V. All of our products are suitable for 220 - 230V mains. For orders to the UK there is a minimum order amount of €170. There are additional terms and conditions for orders outside of the EU.