Read the full details and conditions of our services below. If the information you are looking for is not listed on this page, you can contact us anytime.
You can return your purchased products within 21 days for a full refund, providing:
When you return an item you are responsible to return the item in good condition. Make sure the item is carefully packaged with an outer box and lots of material to absorb the shocks of transportation. Insurance is highly recommended. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
When we receive the product we will check it for damage. If the product is in new condition, the full unit price will be reimbursed within 7 days.
The warranty period is often listed on the product page. Most products have either two or three years warranty. Accessories often have only one year warranty. Within the warranty period, the product can be returned to us for replacement or repairs for free. If you would like to know the warranty of a specific product, or if your product is broken, contact us. If a product is broken, we will first analyze and discuss the defect over e-mail with you, this prevents unnecessary returns. If it is necessary to replace or repair the product, we will provide you with a return label. With this label you can send the item to us for free.
You are responsible to package the item carefully with an outer box and lots of material to absorb the shocks of transportation. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
If you send us a product which is not defect under warranty, you will have to pay €25 handling cost and the shipping costs to send the item back to you.
All prices on our website are listed excluding VAT. The table below lists whether you have to pay VAT or duty.
|Destination||Customer||VAT and duty|
|EU country||Commercial||You pay 0% VAT and the shipment is free of duty. Enter a valid EU VAT id on checkout.|
|Private||You only pay 21% VAT to us. The shipment is free of duty.|
|Outside EU||All||We charge you 0% VAT. Duties and local VAT will be collected by customs.|
|The Netherlands||All||We charge you 21% VAT.|
Shipping cost depends on the destination country. Use the tool below to calculate the shipping costs to your destination. Feel free to contact us for rates to other countries.
Listed shipping rates don't include VAT. To remote areas like islands we may charge an additional fee.
When all ordered products are in stock and you order before 14:00 CET (Germany, Spain, Norway, etc..) your order will be sent the same day. We don't send orders on holidays, Saturday or Sunday. We send you an e-mail with tracking information, so you can track where your parcel is while it is on the way.
Orders can be paid for with credit card, Paypal, iDeal, Mister Cash and Sofort Banking. You can also use a regular bank transfer to pay for your order.
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