Customer Service
- If you order before 14:00h and all ordered products are in stock, you order will be sent the same day.
- Return your product within 21 days and get your money back
- Free shipping for repairs and replacement under warranty
- EU companies don't pay VAT
Read the full details and conditions of our services below. If the information you are looking for is not listed on this page, you can contact us anytime.
Refund policy
You can return your purchased products within 21 days for a full refund, providing:
- The item is complete with all accessories, manuals, warranty cards, etc. and all are in new condition.
- The item is in the original packaging. The packaging is in new condition.
- Software, batteries and consumables are not refunded.
When you return an item you are responsible to return the item in good condition. Make sure the item is carefully packaged with an outer box and lots of material to absorb the shocks of transportation. Insurance is highly recommended. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
When we receive the product we will check it for damage. If the product is in new condition, the full unit price will be reimbursed within 7 days.
Warranty
The warranty period is listed with each product. The product can be returned to us for replacement or repairs for free. If your product is broken, contact us. We will analyze and discuss the defect over e-mail with you, this prevents unnecessary returns. If it is necessary to replace or repair the product, we will provide you with a return label. With this label you can send the item to us for free.
You are responsible to package the item carefully with an outer box and lots of material to absorb the shocks of transportation. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
If you send us a product which is not defect under warranty, you will have to pay €25 handling cost and the shipping costs to send the item back to you.
Taxes and duties
All prices on our website are listed excluding VAT. The table below lists whether you have to pay VAT or duty.
| Destination | Customer | VAT and duty |
|---|---|---|
| EU country | Commercial | You pay 0% VAT and the shipment is free of duty. Enter a valid EU VAT id on checkout. |
| Private | You only pay 21% VAT to us. The shipment is free of duty. | |
| Outside EU | All | We charge you 0% VAT. Duties and local VAT will be collected by customs. |
| The Netherlands | All | We charge you 21% VAT. |
Shipping cost and information
Shipping cost depends on the destination country. The table below lists the rates for the most common countries. Feel free to contact us for rates to other countries.
Listed shipping rates don't include VAT. To remote areas like islands we may charge an additional fee.
Delivery time and tracking
When all ordered products are in stock and you order before 15:00 CET (Germany, Spain, Norway, etc..) your order will be sent the same day. We don't send orders on holidays, Saturday or Sunday. We send you an e-mail with tracking information, so you can track where your parcel is while it is on the way.
Payment
Orders can be paid for with credit card, Paypal, iDeal, Mister Cash and Sofort Banking. You can also use a regular bank transfer to pay for your order.
